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Tuesday, May 28, 2024

TELUS International Philippines unveils enhanced health and wellness benefits

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The COVID-19 pandemic and medical inflation have highlighted the importance of investing in life and health protection. 

Recent insights from a jobseeker-focused platform showed that Gen Z talent increasingly prioritizes health benefits over big paychecks. 

TELUS International Philippines ensures that the overall wellness of team members is of top priority by providing regular health and wellness initiatives

TELUS International Philippines (TIP), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, is making continuous enhancements to its health and wellness benefits to best support its team members.

TIP offers HMO coverage from the very first day a team member begins work with the company, as well as other industry-leading wellness benefits. This year, TIP bolstered its mental health programs and will introduce more affordable options when it comes to medicine and other self-care needs of its employees. 

Mental health illness is a growing concern for many employees across Asia. 

The inaugural Aon and TELUS Health Asia Mental Health Index report showed that 82 percent of employees in Asia face moderate (47 percent) to high (35 percent) mental health risks. Stress, anxiety, and burnout emerged as primary drivers of reduced productivity, affecting 45 percent of respondents negatively.

This year, the company has partnered with TELUS Health, a global health and well-being provider that extends counseling services to ensure employees’ physical, mental, and financial health, to offer a world-class Employee Assistance Program (EAP) to TIP team members and their families at no additional cost. 

“Through the TELUS Health EAP, we provide 24/7 confidential support tailored to our team members’ preferences, comfort levels, and lifestyles,” said Anne Muñoz, TELUS International Philippines Country Vice-President. 

“It includes short-term professional counseling that provides support for personal and emotional issues, as well as additional support services to connect team members with resources and services to help with work, health, and family problems,” she added.

Year-round mental health sessions will also be available to all team members.

Aside from traditional mental health counseling sessions, TELUS International Philippines also utilizes technology and other media, such as online gaming to provide mental health support for team members

The high cost of medicine in the Philippines also continues to be a barrier to access, especially for low-income Filipinos. 

To further enhance access to medication, TIP recently relaunched the TIP online pharmacy, providing team members with easy access to a variety of branded, generic, and prescription medications, beauty products, and personal hygiene items at discounted prices. Exclusive promotions and freebies from the online pharmacy partner contribute to a holistic approach to employee well-being.

The company also goes above and beyond in its HMO coverage, extending benefits not only to spouses but also to same-sex and domestic partners, recognizing the diverse realities of team members. This inclusive approach ensures that team members’ loved ones enjoy the same health and wellness benefits coverage without incurring additional costs. 

“By covering a significant portion of insurance premium adjustments, we aim to lessen the financial stress associated with healthcare, promoting not just physical well-being but also mental health. We want to ensure our team members and their families get the full medical benefits package without any extra financial strain,” Muñoz said.

“Investing in the well-being of our team members is an investment in our collective success. TELUS International Philippines firmly believes that prioritizing health and wellness initiatives is not only crucial for attracting top talent but also for retaining employees, fostering innovation, and sustaining growth,” she added.


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